CASHLESS
THE ONLY METHOD OF PAYMENT AT THE FESTIVAL
Safer, more agile and more sustainable
WHAT CAN I PAY WITH MY WRISTBAND?
Everything from food and beverages to merchandising.
Your wristband is much more than just a wallet:
- You'll be able to enter and exit the venue easily without needing a physical ticket.
- It will be the only accepted payment method throughout the entire festival.
- It allows you to check your history and balance at any time.
And best of all, we will refund your remaining balance! So you can enjoy the festival without worries.
CASHLESS
REFUND OF YOUR REMAINING BALANCE
IF YOU HAVE TOPED-UP ONLINE
Automatic refund starting June 24th.
No minimum amount and no transfer fees.
IF YOU HAVE TOPPED-UP AT THE RECHARGING POINTS OF THE FESTIVAL
Request your refund by logging into your Cashless account or creating one using the form below.
Refunds will be made via bank transfer from June 24th until July 8th at 11:59 PM.
No minimum amount and no transfer fees.
TOP-UP YOUR WRISTBAND ONLINE
Create your Cashless account and access your wallet at any time.
ACCESS YOUR CASHLESS ACCOUNT
If you have topped up at the points enabled within the festival, request your refund here from September 3 at 9:00 am.
1. TOP-UP
YOUR WRISTBAND
Top-up your wristband online at any time, avoid queues and we will refund you the money you have left over automatically.
2. EXCHANGE YOUR TICKET
FOR YOUR WRISTBAND
With the wristband you will be able to access the venue and pay for everything you consume, it will be your entrance and your wallet. Take care of it!
3. CHECK
YOUR BALANCE
You will have access to your balance at all times, online or at the booths set up at the festival. Top it yo as many times as you need!
4. WE REFUND WHAT YOU DON'T SPEND
Has the festival ended with money on your wristband? Don’t worry, we will refund the remaining money at no extra cost.
1. HOW TO TOP UP YOUR WRISTBAND
ONLINE TOP-UP
You can top-up online from now until the end of the festival by creating your Cashless account in the form above. When you pick up your wristband, the amount you have previously charged online will be charged directly onto the chip of your cashless wristband along with your ticket access permissions.
Top-up your wristband online and avoid queues!
AT THE FESTIVAL
- FAST TOP-UP: Once you have your wristband it will have a unique QR on your chip. With your mobile phone you can scan it and top up the desired balance via Apple Pay, Google Pay or by entering your card details. You can do it anytime, anywhere and in less than 10 seconds!
- TOP-UP POINTS: ou can also go to the different points in the festival to top up with cash or a card.
2. PICK UP YOUR WRISTBAND
You will have to exchange your pass or day ticket for the smart wristband at the exchange booth set up during the festival. With the wristband already on your wrist, you will be able to access the venue and pay for everything you consume.
Have you topped-up your wristband online before the festival? Don’t worry, your money will be available in your wristband!
You will have to exchange your pass or day ticket for the smart wristband at the exchange booth set up during the festival. With the wristband already on your wrist, you will be able to access the venue and pay for everything you consume.
Have you topped-up your wristband online before the festival? Don’t worry, your money will be available in your wristband!
3. CHECK YOUR BALANCE
- IF YOU HAVE CREATED A CASHLESS ACCOUNT ONLINE, ou can check your balance at any time, using the form provided here and identifying yourself with your username.
- IF YOU HAVEN’T CREATED A CASHLESS ACCOUNT, you can always get information at the recharge points around the venue. We recommend that you top up online so that you can check your balance at any time from your mobile phone and avoid queues.
4. GET BACK THE MONEY THAT IS LEFT OVER
You can recover the money left on your wristband after the event with no minimum balance limit.
DID YOU MAKE ALL YOUR TOP-UPS ONLINE?
You don’t need to do anything — your balance will be refunded automatically after the festival, free of charge.
Please note that the refund may take up to 15 days.
DID YOU MAKE ANY TOP-UPS AT A TOP-UP POINT DURING THE FESTIVAL?
- IF YOU CREATED A CASHLESS ACCOUNT: log in and request your refund.
- IF YOU DID NOT CREATE A CASHLESS ACCOUNT: create one and submit your refund request.
- You will have 15 calendar days (from June 24th until July 8th at 11:59 PM) to submit your refund request.
- There is no minimum balance required to submit a refund request, and no processing fees will be charged.
PLEASE NOTE THAT ONCE PROCESSED, THE REFUND MAY TAKE UP TO 15 DAYS TO ARRIVE.
TAKE CARE OF YOUR WRISTBAND!
Your wristband is an electronic wallet with a chip that holds your money, so take care of it as if it was your wallet!
Avoid exposing it to heat and do not attempt to pierce it, as it will be permanently deactivated.
AND REMEMBER…
>> Online top-ups: If you make all your top-ups through your online account, the refund will be automatic.
>> Top-ups at the festival: If you top up at physical points, you will need to request the refund through your online account.
>> The refund will be processed in approximately 7-8 business days, depending on the banks’ processing times.
>> It may take up to 15 days to receive the refund once it has been processed.
>> To verify the refund, check your credit card transactions, not your bank account.
>> ONCE THE DEADLINE HAS PASSED, REFUND REQUESTS WILL NO LONGER BE ACCEPTED.
FREQUENTLY ASKED QUESTIONS ABOUT CASHLESS
No, it’s totally free!
You can top up online from now until the end of the festival, through the form at the top of this page. During the festival, you can also top up online with the quick top-up (by scanning the QR code on your wristband and charging directly from your mobile).
Remember, if you make all your top-ups online, any remaining balance will be refunded automatically!
In addition, there will be recharging points on the site where you can recharge with cash or credit card.
We will give you your wristband at the ticket validation points, we will validate your ticket or pass, and we will give you your wristband which will be your ticket and your wallet.
If you have made a top-up in advance, you will have your money already at your wristband.
If you have created a Cashless account online, you can check your balance at any time by logging into the event website and identifying yourself with your username. Please note that, due to connectivity issues, the systems may take some time to update.
If you haven’t created an account, you can always get information at the recharge points around the venue.
If you have created a Cashless account online, you can view your transaction history at any time by logging into our website. Please note that, due to connectivity issues, the systems may take some time to update.
If you have not created a Cashless account, you can request the information at the authorised recharge points.
The recharge is unlimited, you can do it as many times as you want. The only limit is the amount per transaction, you cannot top up more than €300 in a single transaction.
With your online account, you will be able to:
– Top up online before and during the event through our website.
– Register your bank card to speed up the online top-ups via smartphone during the event.
– Ask us to block your wristband and get a new one in case of theft or loss during the event.
– Check the balance of your wristband and the history of your transactions
– Ask for a refund of the balance left on your wristband once the event is over if you have toped-up at a physical recharge point inside the venue.
No, it is completely optional, and you can do it whenever you want.
The Cashless account is all advantages, if you still prefer not to do it, you can always top-up your wristband at the physical recharge points inside the venue. In this case, your wristband will be completely anonymous, and therefore we will not be able to block it in case of theft or loss.
If you have created an online Cashless account, you can request to have your wristband blocked by visiting the Cashless information point.
As a reminder, you can create a Cashless account right now by entering your ticket number (starts with \$ and is located next to the barcode). Or, once you have your wristband, by entering its unique 6-digit identification number.
This identification process is necessary to block your wristband; therefore, if you haven’t created an online Cashless account, we won’t be able to block it for you, and you will lose not only the wristband itself but also all the money loaded on it.
You can recover the money left on your wristband after the event with no minimum balance limit.
DID YOU MAKE ALL YOUR TOP-UPS ONLINE?
You don’t have to do anything — your balance will be refunded automatically via bank transfer after the festival, free of charge.
Please remember that the refund may take up to 15 days.
DID YOU MAKE ANY TOP-UPS AT A FESTIVAL TOP-UP POINT?
-
IF YOU HAVE CREATED A CASHLESS ACCOUNT: log in and submit your refund request.
-
IF YOU DID NOT CREATE A CASHLESS ACCOUNT: create one and submit your refund request.
CREATE OR LOG IN TO YOUR CASHLESS ACCOUNT HERE
>> You will have 15 calendar days (from June 24th until July 8th at 11:59 PM) to submit your refund request.
>> There is no minimum balance required to submit a refund request, and no processing fees will be charged.
PLEASE NOTE THAT ONCE PROCESSED, THE REFUND MAY TAKE UP TO 15 DAYS TO ARRIVE.
We order refunds on Tuesdays, and it is possible that due to banking procedures, it may take a few days for the refund to be effective. Reimbursement may take up to 15 days once processed.
Each wristband is non-transferable and is associated with your ticket, so you must take care of it and not tamper with it. Wristbands that are damaged or tampered with may not be accepted for access or payment.
You can share your balance with friends as long as it is you, with your wristband, who will be ordering.
As soon as you detect damage to your wristband, please go to a Cashless recharge point so that we can help you. Broken or cut wristbands will not be accepted unless they are associated with a Cashless account.
Yes, the wristband can get wet.
For any questions or incidents please contact this email: cashless@kaloramamadrid.com
